 Jan
Wilson
Marketing Professional
Account Management ~ Business Development ~~ Product/Sales
Training
Dedicated and innovated marketing professional with
experience in Internet, financial, healthcare and retail
marketing with a passion for the arts. Recognized for
building customer loyalty and providing outstanding
customer service. Skilled trainer and excellent communicator
who thrives in a fun and fast-paced environment.
Experience
Citicorp Trust Bank, fsb; & CitiMortgage
Inc. Nationwide 2004 - 2007
Area Marketing Manager (Northwest Region)
• Manage product marketing field activities market
with sales exceeding $200 M.
• Increased production in market area 109% in
first year, 144% to goal in second year with 80 –
90% travel.
• Provide extensive product training and implement
incentive programs to motivate and recognize sales force.
• Function as liaison between operations division
and sales channel to enhance relationships in assigned
market as appropriate.
• Review and analyze market data to identify growth
areas, create business development plans with independent
sales channel owners and quantify business opportunities.
Reynolds & Reynolds, Seattle, WA 1997
– 2004
Regional Account Manager (SE United States)
• Cultivated and maintained overall client satisfaction
for 350 - 684 accounts growing volume to $7.5 million
in annual sales.
• Conducted field visits to clients to provide
product-training solutions, consulting services, data
management and integration, including a full range of
retail and enterprise management systems.
• Assisted in the development of an award-winning
Web design that implemented a real-time content solution
with user-friendly management tools.
• Provided world-class customer support, Internet
marketing and sales training.
• Served as liaison between clients and 3rd party
websites helping to facilitate real-time solutions and
trouble-shooting for both parties.
Valley Medical Center, Renton, WA 1996 - 1997
Marketing Consultant
• Applied research techniques to gather qualitative
data used by senior management to determine the needs
of the community.
• Conducted, facilitated and recruited for Focus
Groups including questionnaire design for the Public
Relations/Marketing Department.
• Organized and implemented sales strategy that
overall increased utilization of neighborhood clinics.
First American Title Co. / Bank One, Seattle,
WA 1989 - 1997
Sr. Account Manager – Business Development
-- Loan Officer / Mortgage Banker
• Responsible for business development, marketing,
strategic planning, and public speaking.
• Managed daily account operations. Supervised
support staff and loan personnel.
• Planned special events such as training’s,
luncheons, open houses and seminars.
• Developed press materials for advertising. Resolved
all issues regarding loan process for underwriting.
• Increased market share from 28% to 92% by outselling
the competition.
Education
University Northern Colorado, Greeley, CO Psychology
Colorado Mountain College
Santa Rosa Junior College
Lake Washington Vocational Tech
Reynolds University, Dayton, OH Course
work included:
• Effective Communication, Listening skills, Management,
D.I.S.C. personality styles and FISH training
(i.e. retention, teamwork, salesmanship & customer
service).
• Stephen Series Leadership Training - Certified
2006, 55+ hours
• High Performance Leadership Training - Reynolds
University, Certified 1999
• C.A.R.E. Managers Orientation - Reynolds
University, Certified 1998
Professional associations / Volunteer
• Villa Art Foundation, Board of Directors
• Stephen Leader / Coordinator, Supervise Stephen
Ministers group
Computer Skills
• Proficient in all MS Office Programs. Type
up to 55 wpm. Intermediate user on 10 Key.
• Ability to alter and design web pages using
FrontPage, JavaScript, HTML and others.
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